How to file an Insurance Claim
Instructions
Step 1
Are you insured with a credit card?
Please select „NO.“
Policy Number:
Number can be found on your HanseMerkur insurance policy.
Email address:
Please enter your personal email address.
What would you like to claim?
Please select „Insured event during your time abroad“ / „Please select „Versicherungsfall während einer Auslandsreise.“.
Step 2
Name and address:
Please enter your German address, date of birth and contact details.
Did you take out the insurance?
Please select „NO.“
Has the insurance been taken out by a company (such as your employer)?
Please select „YES.“
Company name and address:
APEX American Professional Exchange
Markt 18-20, 08289 Schneeberg
Deutschland
001 (949)344-2682
Step 3
Which person(s) would you like to report an insured event for?
Copy details from the reporting person
Please check the box.
Copy address data from the policyholder
Do not check box.
Nationality:
Please select your nationality.
Alternative Policy Number:
Please leave empty, unless you have an additional private travel insurance.
Departure / Beginning of Stay abroad:
Enter your program start date / US arrival date.
Is the return / program end date known?
Select „NO“.
What was the reason for the journey?
Select „Au Pair Work“ from the drop down.
Destination / Country:
Select „United States of America“.
Step 4
Records of supporting documents:
Desired refund currency:
Select „Germany – Euro – EUR“ from the drop down.
NOTE: HanseMerkur will not refund to US Bank accounts.
Which costs are you claiming? – Supporting document no. 1 for Invoice
Country of invoice:
Select the country where the incident occurred.
Type of injured event:
Select the reason for your claim.
NOTE: Depending on your selection of injured event, multiple options become available. Please select the choices for your claim.
Amount of costs (original currency):
Enter total amount of your invoice.
Original currency:
Select the currency from your invoice.
Expected refund:
Enter total amount of your invoice.
Upload of Invoice
Click the „Select File“ button to upload your invoice(s).
Have you already reported the underlying insured event using this online claim form before?
Select „NO“ if this is a new claim.
Select „YES“ only if this is an addition to an existing claim.
Step 5
Details on further insurance details
Have you already reported details on further insurance policies using this online claim form before?
Please select „NO“.
Is [your name] currently covered by statutory health insurance or private health insurance (including insurance in addition to statutory health insurance)?
Please select „NO“, unless you have an additional insurance.
Was [your name] covered by health insurance in the last 3 years before or when commencing the trip (including insurance in addition to statutory health insurance)?
Please select „NO“, unless you have an additional insurance.
Is this covered by any other health insurance for trips abroad?
Please select „NO“, unless you have an additional insurance.
Step 6
Reimbursement account
Bank account in the EU or SEPA Euro area?
Please select „YES“.
Registered office of the bank:
Enter the name, place and country of the bank.
Is the policyholder the account holder?
Please select „YES“ and enter your German bank account information.
NOTE: HanseMerkur will not refund to US Bank accounts.
Step 7
Please send us the following documents so that we can process the claim for you
Insurance Policy Document:
Upload the insurance document you received from Apex Social.
Proof of start of journey:
Upload a copy of your arrival flight document.
Step 8
